Shipping policy
Shipping Policy
Last updated: July 23, 2026
Thank you for shopping with Lenzoku. This Shipping Policy explains where we ship, our processing times, estimated delivery times, shipping charges and what to expect after placing an order.
Where We Ship
Lenzoku currently ships to addresses within:
- The United States
- Canada
We do not currently ship to other countries or regions.
Order Processing
Orders are generally processed within 1–3 business days after payment is successfully completed.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
You will receive a confirmation email after placing your order. A separate shipping confirmation email containing tracking information will be sent when your order ships.
Estimated Delivery
Most orders arrive within 7–15 business days after shipment.
Delivery times are estimates and are not guaranteed. Delays may occur because of carrier operations, customs processing, severe weather, holidays, high order volumes or circumstances outside Lenzoku’s reasonable control.
If we learn that we cannot ship your order within the promised timeframe, we will contact you and provide the option to accept the delay or cancel the affected order for a refund.
United States Shipping
- Standard shipping: $2.00
- Free standard shipping: Orders of $50.00 or more
The free-shipping threshold is calculated after discounts and before applicable taxes.
Canada Shipping
- Standard shipping: $6.99
- Free standard shipping: Orders of $60.00 or more
The free-shipping threshold is calculated after discounts and before applicable taxes, customs duties or import charges.
All amounts displayed at checkout are shown in the currency selected for your market.
Customs Duties and Import Taxes
Orders shipped to Canada may be subject to customs duties, import taxes, brokerage fees or other charges imposed by Canadian authorities or the delivery carrier.
These charges are not included in the product price or standard shipping charge unless expressly stated at checkout. The customer is responsible for paying all applicable customs duties, import taxes and related charges.
Lenzoku does not control these charges and cannot predict their amount. Customs processing may also extend the estimated delivery time.
Tracking Your Order
Tracking information will be emailed to you when it becomes available. Please allow up to 72 hours for tracking updates to appear after receiving your shipping confirmation.
Customers can also use the Track Your Order page on Lenzoku.com.
Occasionally, tracking updates may be delayed even though the package is moving through the carrier’s network.
Orders Shipped in Multiple Packages
Some orders may contain products fulfilled from different locations. These items may arrive in separate packages and at different times.
If your order is divided into multiple shipments, you may receive more than one tracking number. You will not be charged additional shipping fees solely because an order is shipped in multiple packages.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
If you need to change your address, contact us within 12 hours of placing your order. We will try to accommodate the request, but an address cannot be changed after the order has been processed or shipped.
Lenzoku is not responsible for delays, failed deliveries or additional shipping expenses caused by an incorrect or incomplete address submitted by the customer.
If a package is returned to us because of an address error, refusal or failure to collect it, additional shipping charges may apply before it can be resent.
Delayed Orders
If your order has not arrived within the estimated delivery period, please review the tracking information before contacting us.
Carrier delays and customs delays can occur after an order leaves our control. However, we will assist you with available tracking information and, when appropriate, communicate with the carrier or supplier.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it:
- Verify the delivery address on your order.
- Check around the delivery location and with other household members.
- Ask nearby neighbors, building management or reception staff.
- Allow 24–48 hours, as some carriers mark packages delivered before completing delivery.
- Contact the carrier using the tracking number.
- Contact Lenzoku if the package remains missing.
We will review the situation and assist where reasonably possible. Replacements and refunds are determined according to the circumstances and available carrier information.
Lost or Damaged Shipments
Contact us if your package appears to be lost in transit or arrives visibly damaged.
For damaged shipments, retain the product, packaging and shipping label. We may request photographs or other information to evaluate the issue.
Please report damaged, defective or incorrect items promptly so we can provide appropriate assistance.
Order Cancellations
Cancellation requests must be submitted within 12 hours of placing the order.
We cannot guarantee cancellation after an order has entered processing. Orders that have already shipped cannot be cancelled and must be handled under our Return and Refund Policy.
Contact Us
If you have questions about shipping or your order, contact:
Lenzoku
Operated by In Site Global LLC
1273 Hampton Run Ct
Marietta, GA 30008
United States
Email: support@lenzoku.com
Phone: +1 (470) 349-3889
Customer service is available Monday through Friday, 9:00 a.m.–5:00 p.m. Eastern Time. We generally respond within 1–2 business days.