Return and Refund Policy

Last updated: July 23, 2026

We want you to feel confident purchasing from Lenzoku. This policy explains when products may be returned, how to request a return and how refunds are processed.

30-Day Return Policy

You may request a return within 30 days after your order is delivered.

To qualify for a return, the item must be:

• Unused and unworn
• In its original condition
• Returned with its original packaging and accessories
• Free from scratches, damage, odors or signs of use
• Returned with any protective films, tags or labels intact, when applicable
• Accompanied by the order number or other proof of purchase

Trying on eyewear briefly to evaluate its appearance and fit is acceptable. However, eyewear showing signs of extended wear or use may not qualify for a return.

Requesting a Return

Before sending anything back, contact us at support@lenzoku.com.

Include:

• Your full name
• Order number
• Item you wish to return
• Reason for the return
• Photographs, if the item is damaged, defective or incorrect

If the return is approved, we will provide return instructions and the appropriate return address.

Do not send products to our business mailing address unless we specifically instruct you to do so. Unauthorized returns may be refused or may experience significant processing delays.

Change-of-Mind Returns

If you ordered the wrong color, changed your mind or no longer want the product, you may request a return within the 30-day return period.

Customers are responsible for return shipping expenses for change-of-mind returns. We recommend using a trackable shipping service and retaining your shipping receipt.

Lenzoku is not responsible for return packages lost or damaged while being shipped back to us.

Damaged, Defective or Incorrect Items

Please inspect your order soon after delivery.

If an item arrives damaged, defective or different from what you ordered, contact us as soon as possible at support@lenzoku.com. Include your order number and clear photographs showing:

• The product
• The reported problem
• The packaging
• The shipping label, when relevant

After reviewing the information, we may offer an appropriate resolution, including a replacement, refund or other remedy.

When Lenzoku confirms that the product arrived damaged, defective or incorrect, we will cover or reimburse reasonable return shipping expenses when a return is required.

Do not discard the product or packaging until we have completed our review.

Items That Cannot Be Returned

Returns are not accepted for:

• Gift cards
• Items returned more than 30 days after delivery
• Items showing signs of wear, misuse or accidental damage
• Scratched or damaged lenses caused after delivery
• Items missing original packaging, accessories or components
• Items altered or modified after delivery
• Items returned without prior authorization
• Products marked as nonreturnable or final sale before purchase

Your statutory consumer rights are not affected.

Sale Items

Unless clearly marked Final Sale, sale and discounted items may be returned under the same eligibility requirements as regularly priced products.

Exchanges

We do not currently process direct exchanges.

If you want another color or product, request a return for the original item. After the return is approved, you may place a new order for the preferred item.

This approach helps prevent the replacement product from selling out while the original return is in transit.

Return Shipping

Customers are responsible for return shipping costs when returning an item because of preference, fit, color selection, duplicate ordering or a change of mind.

Lenzoku is responsible for return shipping when we confirm that the item was damaged, defective or incorrect upon arrival.

Return shipping charges are not refundable unless the return resulted from an error by Lenzoku.

Original Shipping Charges

Original shipping charges are nonrefundable unless:

• Lenzoku shipped an incorrect item
• The product arrived damaged or defective
• Applicable law requires otherwise

Customs duties, import taxes and brokerage fees paid to governmental authorities or delivery carriers are generally not refundable by Lenzoku.

Return Inspection

Returned products are inspected after arrival.

If a returned product does not meet the eligibility requirements, we may deny the refund or contact you to discuss the available options.

Please package returned eyewear securely. Damage caused by inadequate return packaging may affect refund eligibility.

Refunds

We will notify you after receiving and inspecting your return.

If approved, the refund will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Shipping charges and other nonrefundable fees will be deducted when applicable.

If more than 15 business days have passed since we approved your refund, contact us at support@lenzoku.com.

Order Cancellations

Cancellation requests must be submitted within 24 hours after placing the order.

We will try to accommodate your request, but cancellation is not guaranteed if the order has already entered processing or fulfillment.

Orders that have already shipped cannot be cancelled. After delivery, an eligible item may be returned under this Return and Refund Policy.

If Lenzoku cancels an order before shipment, the affected payment will be refunded to the original payment method.

Refused and Unclaimed Packages

Packages refused at delivery or left unclaimed may be returned to the sender.

Any refund issued for a refused or unclaimed package may be reduced by the original shipping cost, return shipping cost, customs charges or other carrier fees incurred by Lenzoku.

Please contact us before refusing a package so we can advise you about the available options.

Contact Us

For questions or return requests, contact:

Lenzoku
Operated by In Site Global LLC
1273 Hampton Run Ct
Marietta, GA 30008
United States

Email: support@lenzoku.com
Phone: +1 (470) 349-3889

Customer service is available Monday through Friday, 9:00 a.m.–5:00 p.m. Eastern Time. We generally respond within 1–2 business days.