Contact Information

Last updated: July 23, 2026

Lenzoku is an online eyewear store operated by In Site Global LLC.

Business Information

Legal business name: In Site Global LLC
Store name: Lenzoku

Business mailing address:
1273 Hampton Run Ct
Marietta, GA 30008
United States

Customer support email: support@lenzoku.com
Telephone: +1 (470) 349-3889

Customer-Service Hours

Customer service is available:

Monday through Friday
9:00 a.m.–5:00 p.m. Eastern Time

We generally respond to email inquiries within 1–2 business days. Messages received on weekends or U.S. federal holidays will be reviewed on the next business day.

Order Support

For questions about an existing order, include:

• Your full name
• Order number
• Email address used at checkout
• A brief explanation of your question or concern
• Photographs, if reporting a damaged, defective or incorrect item

Do not send complete payment-card information, passwords or other sensitive financial information by email or telephone.

Returns

Contact support@lenzoku.com before returning a product.

Approved returns may need to be sent to a location different from our business mailing address. We will provide the appropriate return address and instructions after approving the return request.

Do not send returns to our business mailing address unless we specifically instruct you to do so.

Please review our Return and Refund Policy for eligibility requirements and return instructions.

Shipping Questions

Tracking information is sent by email after an order ships.

Before contacting us about a delayed order, please review the tracking information and our Shipping Policy. If you still need assistance, email us with your order number.

Privacy Requests

Questions or requests concerning personal information may be sent to:

Privacy contact: support@lenzoku.com

Please use the subject line Privacy Request and identify the nature of your request.

We may need to verify your identity before providing, correcting or deleting personal information.

Accessibility Assistance

If you experience difficulty accessing information or using a feature on Lenzoku.com, contact us at support@lenzoku.com. We will make reasonable efforts to provide assistance or the requested information in an accessible format.

General Inquiries

For all other questions:

Email: support@lenzoku.com
Phone: +1 (470) 349-3889

Please allow 1–2 business days for a response.